Frequently Asked Questions

Cookies

HOW DO I KEEP THE COOKIES?

We Recommend to Store the custom decorated cookies in a cool dry location, away from sunlight. You can keep cookies in normal room tempreture for 10-14 Days

Due to the Hot & Humid climate in Sri Lanka, colour bleed on the icing surface may sometimes occur on the cookies, this is normal and the cookies are safe for consumption.

If you want to keep cookies for more than 14 days, we recommend to keep them refrigerated.

We attach a "Cookie Care" Card with every order. It has detailed instructions on how to store cookies for longer period.

HOW DO YOU PACK COOKIES?

The cookies will be individually packed in a clear cellophane bag so that they maintain their optimal freshness.

Every set of customised cookies will be packed in a box with a transparent lid.

Custom Box packaging (individual boxes, ribbon-tied, personalised printed tags) is available upon request at an additional cost.

WHAT COOKIE FLAVOURS DO YOU HAVE?

Our standard cookie flavour would be Vanilla.

Other options :

Choc-Chip

ARE THESE FOOD COLORS SAFE FOR KIDS?

We only use Food Gel Colors Imported from USA.

All our Food Colors are FDA & Kosher Certified & Halal Certified.

All Food Colors Manufactured in SQF Certified Manufacturing Plants in USA.

Ordering

HOW FAR IN ADVANCE SHOULD I PLACE AN ORDER?

We require a lead time of 7 Days for custom cookies. However, its never too early to send in your request to avoid disappointments. A minimum order of 6 pieces is required.

IS MY ORDER CONFIRMED AFTER SUBMITTING AN ORDER REQUEST?

Submitting an order form does not guarantee your order.

We will get back to you within 24 hours upon receiving your request and a confirmed order is made when full payment is received.

CAN I CUSTOMISE MY COOKIE SETS?

Yes, we allow customisation of cookie sets.

you ca customise Size / Shape / Colors / Designs.

It is recomment to Call or Whatsapp us ( +94713484536) to Finalise your order according to your requirement.

Contact us here for more information.

Delivery & Pickup

DELIVERY

Standard Delivery

  • LKR 850/- standard delivery ( Within Colombo City Area) - Via our Own Delivery Riders
  • Delivery will be made between 9am to 9pm.

  • We Do Deliver Island-Wide. Out of Colombo Orders will get delivered via an Third Party Courier service.
  • Third Party Courier Fee : LKR 850/-

  • All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, or after a specific time (e.g at 1pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged and optimised.

Pickup

Pick Up Location

No:86 / 14, Fonseka Road, Panadura, Sri Lanka

Collection Time Slots
        11am-7pm on Mondays to Fridays

Changes, Cancellations and Refunds

CHANGES TO AN ORDER

After your order has been confirmed, no changes shall be made for product design or customisation. Please ensure that, where applicable, the spelling/words/numbers you choose to customise on your cookies are accurate.

In the event that you absolutely need to make a last minute change, please contact us. This may be subject to timing, feasibility and subject to extra charges.

CANCELLATIONS & REFUNDS

We regret to inform you that we do not accept cancellations or provide refunds after your order has been confirmed. Should you have any questions, please contact us. Any exceptions will be considered on a case-by-case basis, subject to our discretion.